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WHAT DATA WE COLLECT & WHY

We request the minimum level of personal information to run our business effectively.

This is data you provide to us directly, for example, your name and contact details.

We consider you have provided consent for us to store information regarding your personally identity, based on you providing this information to us.

We will never obtain information about you indirectly from sources outside our business.

We use the Shedul/Fresha plus software in our salon(s).

The software will store; your name, contact number & email address (if provided), previous & future booking dates & times, hair service history, retail purchases,

skin test dates, hair colour formulation & development times, stylist preferences &

any other information that is directly relevant to services we undertake to ensure we maintain and exceed our level of service.

All staff & freelancers will have access to client records & are contractually obligated to follow the Data protection act.

All staff & freelancers are prohibited from accessing clients details, or for using them for any reason other than;

to contact clients due to any changes or issues relating to future or previous appointments.

With the addition of the Coronavirus outbreak we will now need your permission to use your contact

 details if there is an outbreak within the salon. If requested by the click and trace system we will pass on these details. This is of course the only time we will pass any details to a 3rd party.

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For a copy of our Full Data Protection Policy please contact us and we can show you a copy there is also one available to view within the salon.

 

 

 

WEBSITE & SOCIAL MEDIA USE

As a general user of our website or social media we do not ask nor require any personal information or data from you.

If you use the website to make a booking online, your data is gathered and treated in the same way as a salon appointment;

please refer to the section below; ONLINE BOOKINGS

 

 

 

ONLINE BOOKINGS / CREDIT CARD DETAILS

The Shedul/Fresha Plus software will store credit card details when clients make online bookings.

This allows clients to book in again easily without the need for entering the details again.

It also allows clients to pay directly from the stored card (should they choose to)

The software will also automatically deduct any fees for no-shows as detailed in the online booking process.

Stored credit card details are not visible or accessible for anyone using our database. Staff & management do not have any access to the credit card details.

For further information, please refer to the Shedul privacy policy.

Walk in clients, and clients that book in person or over the phone will not require a credit card for the booking process.

 

 

 

APPOINTMENT CONFIRMATIONS AND REMINDERS

We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments.

We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.

 

 

 

MARKETING

We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so.

 

 

 

CONTACTING US WITH A QUERY OR COMPLAINT

Email us Nikkishairsalon@rocketmail.com

 

In accordance with your rights, you may contact us to:

– Request a discussion about our Privacy Policy.

– Request information we have stored about you.

– Request we remove all identifying information about you.

– Change your marketing preferences.

– Make a complaint.